Terms & Conditions — okbagee

01 General Terms & Acceptance

These Terms & Conditions ("Terms") are entered into between you ("Player", "User", "You") and okbagee ("the Platform", "We", "Us", "Our") and govern your access to and use of the okbagee website, mobile interface, casino games, sports betting services, payment facilities, promotional offers, and all associated services (collectively, "the Services").

By completing the registration process on okbagee, by clicking any "I Agree" or "Accept" confirmation during onboarding, or by accessing any part of the platform after the effective date of these Terms, you acknowledge that you have read these Terms in their entirety, that you understand them, and that you agree to be legally bound by them. If you do not agree to any provision of these Terms, you must immediately cease using okbagee and close your account.

1.1 Governing Language

These Terms are written and published in English. English is the official governing language of this agreement. Any summaries, translated materials, or customer support communications provided in Bengali or any other language are for convenience only and do not supersede or modify the English Terms in any way.

1.2 Amendments to These Terms

okbagee reserves the right to modify, update, or replace these Terms at any time. Notice of material changes will be communicated to registered players via the email address associated with their account and/or via an in-platform notification displayed upon next login. The revised Terms will carry a new effective date. Your continued use of okbagee after the effective date of any revision constitutes your acceptance of the amended Terms. It is your responsibility to review the Terms periodically to remain informed of any updates.

1.3 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed severed from the remainder of the Terms. The remaining provisions shall continue in full force and effect and shall not be affected by the removal of the severed provision.

02 Eligibility & Age Restriction

Access to okbagee is subject to strict eligibility requirements. By using the platform, you represent and warrant that you meet all of the following conditions at the time of registration and on a continuing basis throughout your use of the Services.

2.1 Eligibility Conditions

To be eligible to register and maintain an account on okbagee, you must:

• Be aged 18 years or older at the time of registration and at all times thereafter;
• Be a natural person — corporate or institutional accounts are not permitted;
• Have the legal capacity to enter into binding contracts under the laws applicable to you;
• Not be registered on any self-exclusion list maintained by okbagee or any related responsible gaming programme;
• Not have had a previous okbagee account closed, suspended, or terminated for breach of these Terms;
• Not be acting on behalf of another person in relation to the account, deposits, or wagers placed.

2.2 Age Verification

okbagee performs age verification at the point of registration via a declaration confirmation. Additionally, before processing any withdrawal request, the platform requires full KYC (Know Your Customer) document verification. Accepted KYC documents include a valid National Identity Card (NID), passport, or birth certificate issued by Bangladeshi authorities. Where document verification reveals that a player is under 18, the account will be permanently closed, all pending withdrawals will be cancelled, and any deposited funds will be returned to the originating payment method after deducting any bonuses or promotional credits utilised.

2.3 One Account Per Player

Each player is permitted to hold exactly one registered account on okbagee. Opening multiple accounts — whether under the same identity, different names, or using different payment methods — is strictly prohibited and constitutes a material breach of these Terms. okbagee uses identity verification technology and payment pattern analysis to detect duplicate accounts. Where a duplicate account is identified, all accounts associated with that identity may be suspended and funds forfeited pending investigation.

03 Account Registration & Security

To access the full range of okbagee services — including casino games, sports betting, bonus offers, and financial transactions — you must create a registered account. The registration process requires you to provide accurate, complete, and current personal information.

3.1 Registration Information

During registration, you are required to provide your full legal name, a valid email address, a current Bangladesh mobile number, and a date of birth. You must ensure that all information provided at registration is truthful and accurate. Providing false, misleading, or incomplete information at registration — including any misrepresentation of your age — is a material breach of these Terms and may result in immediate account closure without notice.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your okbagee Login credentials, including your username and password. You must not share your login details with any third party. okbagee strongly recommends that players enable two-factor authentication (2FA) on their account, available from the Account Security settings panel after login. In the event that you believe your account has been accessed without your authorisation, you must notify the okbagee support team immediately via live chat or by email at support@okbagee so that the account can be secured.

3.3 KYC Verification

okbagee is required to verify the identity of all registered players before processing withdrawal requests. The KYC verification process requires submission of government-issued photo identification (National Identity Card or passport) and, where applicable, proof of address and proof of payment method ownership. KYC documents must be submitted in clear, unedited image or PDF format. okbagee reserves the right to request additional documentation at any stage of the player relationship where identity, age, or payment method ownership cannot be satisfactorily confirmed from the initial submission.

3.4 Account Maintenance

Players are responsible for keeping their account information up to date. If your contact details, payment methods, or identity information change after registration, you must update your account profile promptly. okbagee is not liable for any loss of funds, missed communications, or failed transactions that result from a player failing to maintain current account information. Accounts that have had no login activity for a period of 12 consecutive months may be classified as inactive. okbagee will notify the registered email address before applying any inactivity policy to an account.

04 Deposits, Withdrawals & Payments

All financial transactions on okbagee — including deposits, withdrawals, and bonus credits — are processed exclusively in Bangladeshi Taka (৳). okbagee does not accept deposits in foreign currencies, and no currency conversion is applied to player accounts at any stage.

4.1 Accepted Payment Methods

okbagee supports the following deposit and withdrawal methods for Bangladesh players:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• Commercial Bank Transfers: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank
• International Cards: Visa, Mastercard (subject to availability and issuer policies)

The availability of specific payment methods may vary based on your location, device, and current platform configuration. okbagee reserves the right to add, modify, or remove payment methods at any time without prior notice, subject to the requirement that at least one deposit and one withdrawal method remain available to all registered Bangladesh players at all times.

4.2 Minimum and Maximum Transaction Limits

The minimum deposit amount on okbagee is ৳200. The minimum withdrawal amount is ৳500. Maximum deposit and withdrawal limits vary by payment method and player account verification status. Fully KYC-verified accounts are eligible for higher transaction limits. Specific limits applicable to your account and preferred payment method are displayed in the Cashier section of your account after login.

4.3 Withdrawal Processing

Withdrawal requests submitted to okbagee are processed within 24 hours of submission for fully KYC-verified accounts. Mobile financial service withdrawals (bKash, Nagad, Rocket, Upay) are typically completed within 1–4 hours of processing. Bank transfer withdrawals may take 1–3 business days depending on the receiving bank's processing schedule. okbagee does not impose withdrawal fees on player accounts; however, your payment provider may apply their own transaction charges. All withdrawals are returned to the same payment method used for the originating deposit, in compliance with anti-money laundering requirements.

4.4 Responsible Deposits

okbagee provides deposit limit controls that allow players to restrict their own maximum daily, weekly, or monthly deposit amounts. These limits can be set from the Responsible Gaming section of your Account Settings after login. Once a deposit limit is applied, it takes effect immediately. Increases to an existing deposit limit are subject to a 7-day cooling-off period before they become active, ensuring the control mechanism provides genuine protection against impulsive behaviour.

05 Bonuses & Promotions

okbagee offers a range of bonus and promotional offers to registered players, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to Bangladesh's cultural calendar (Eid, Pohela Boishakh, Victory Day, and others). All bonuses are subject to the specific terms and conditions published alongside the relevant offer, in addition to the general provisions below.

5.1 Wagering Requirements

Bonus credits and free spin winnings are subject to wagering requirements before they can be withdrawn as cash. The specific wagering multiplier applicable to each bonus is stated in the individual offer terms. Players must ensure they have read and understood the wagering requirements of any bonus before opting in to claim it. Wagering requirements must be met within the validity period of the bonus; unused bonus balance will expire after the stated validity period without conversion to cash.

5.2 Bonus Eligibility

Promotional offers are available only to eligible players as specified in the individual offer terms. Unless stated otherwise, bonuses are available to players who have completed KYC verification, hold a positive real-money balance, and have not previously been found in breach of okbagee's bonus or fair-play policies. okbagee reserves the right to exclude any player from a specific promotion at its discretion, including where there is reasonable evidence of bonus abuse or exploitation of promotional mechanics.

5.3 Prohibited Bonus Conduct

The following activities in connection with bonus offers are strictly prohibited and will result in bonus forfeiture and may result in account suspension:

• Opening multiple accounts to claim the same bonus more than once;
• Placing opposing bets (arbitrage or "bonus hunting") designed to clear wagering requirements without genuine risk;
• Coordinating with other players to exploit promotional structures;
• Providing false information to claim a bonus for which you are ineligible.

06 Fair Play & Prohibited Conduct

okbagee is committed to providing a fair and transparent gaming environment for all registered players. All casino games available on the platform are sourced from internationally certified providers whose RNG systems are independently audited. The following conduct is strictly prohibited on okbagee and constitutes a material breach of these Terms.

6.1 Prohibited Activities

• Using any software, bot, script, algorithm, or automated tool to interact with any game, betting market, or platform feature on okbagee;
• Exploiting software errors, game glitches, or technical vulnerabilities to gain an unfair financial advantage;
• Colluding with other players, platform employees, or game providers to manipulate game outcomes;
• Using stolen, fraudulent, or unauthorised payment credentials to fund an okbagee account;
• Engaging in any activity that constitutes or facilitates money laundering, terrorist financing, or other financial crime in connection with okbagee;
• Attempting to reverse-engineer, decompile, or reproduce any part of the okbagee platform, game software, or security systems;
• Harassing, threatening, or abusing okbagee staff or other players via any communication channel.

6.2 Platform Integrity

okbagee employs real-time fraud detection and game integrity monitoring systems that operate across all player accounts and game sessions. Where suspicious activity is detected, okbagee reserves the right to suspend the relevant account, withhold pending withdrawals pending investigation, and report the activity to relevant financial intelligence authorities where legally required. The platform's determination of what constitutes prohibited conduct under this section is final, subject to the complaints procedure set out in these Terms.

6.3 Complaints Procedure

If you believe that a game outcome, transaction, or enforcement decision by okbagee is incorrect or unfair, you are entitled to submit a formal complaint. Complaints must be submitted in writing to support@okbagee with full details of the disputed event, including the date, time, game or market reference, and the nature of your concern. okbagee will acknowledge all written complaints within 48 hours and will endeavour to provide a full resolution response within 14 calendar days. During an active complaint investigation, any funds or account status related to the dispute will be preserved.

07 Account Suspension & Closure

okbagee reserves the right to suspend, restrict, or permanently close any player account at any time and without advance notice where there is reasonable cause to do so. Reasons for account action include, but are not limited to, the circumstances described in this section.

7.1 Grounds for Suspension or Closure

• Breach of any provision of these Terms & Conditions;
• Failure to pass KYC identity verification within the required timeframe;
• Reasonable suspicion of fraudulent activity, money laundering, or use of stolen payment credentials;
• Detection of a duplicate or secondary account belonging to the same player;
• Player self-exclusion request submitted via the Responsible Gaming tools or support team;
• Legal or regulatory requirement to restrict access for players in specific jurisdictions;
• Confirmed evidence that the account holder is under 18 years of age.

7.2 Effect of Account Closure

Upon closure of an account for breach of these Terms, okbagee will conduct a review of the account balance and transaction history. Where a balance remains in a closed account and the closure was not the result of confirmed fraud or money laundering activity, the net real-money balance (excluding bonus credits and winnings derived solely from bonus play subject to incomplete wagering requirements) will be returned to the player via the most recently used verified payment method within 30 calendar days of the closure date.

7.3 Voluntary Account Closure

Players wishing to voluntarily close their okbagee account may do so at any time by contacting the support team via live chat or email. Voluntary closure requests will be processed within 5 business days. Any positive real-money balance remaining in the account at the time of voluntary closure will be returned to the player's verified payment method after deducting any incomplete bonus obligations. Players who have voluntarily closed their account may request a new registration after a minimum cooling-off period of 30 days, provided they were not subject to a self-exclusion commitment that extends beyond that period.

08 Limitation of Liability

To the fullest extent permitted by applicable law, okbagee's total liability to any player in connection with these Terms, the platform, or the Services — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total real-money deposits made by that player to their okbagee account in the 12-month period immediately preceding the event giving rise to the claim.

8.1 Exclusions of Liability

okbagee expressly excludes all liability for:

• Loss of profits, loss of revenue, loss of data, or any indirect, special, or consequential loss arising from your use of or inability to use the platform;
• Interruptions to the platform caused by scheduled maintenance, emergency technical work, third-party infrastructure failures, or circumstances beyond okbagee's reasonable control (including but not limited to natural disasters, power outages, or telecommunications failures);
• Any loss arising from your failure to maintain the confidentiality of your login credentials or your failure to enable available security features such as two-factor authentication;
• Delays in payment processing caused by your payment provider, banking institution, or mobile financial service operator;
• Decisions made by game providers in relation to game RTP, game availability, or progressive jackpot structures, which are governed by the provider's own certified rules.

8.2 Platform Availability

okbagee does not guarantee uninterrupted or error-free access to the platform at all times. Scheduled maintenance windows will be communicated to registered players in advance where practicable. During periods of platform unavailability, okbagee will not be liable for any loss of gaming opportunity, missed promotional deadlines, or failed transaction attempts resulting directly from the downtime event.

8.3 Responsible Gaming Acknowledgement

You acknowledge that online gambling carries inherent financial risk. By using okbagee, you confirm that you are gambling voluntarily and with funds that you can afford to lose. okbagee provides responsible gaming tools to help you manage your activity, but the ultimate responsibility for your gambling behaviour rests with you. If you feel that your gambling may be causing financial or personal harm, you are encouraged to use the self-exclusion or deposit limit tools available in your Account Settings, or to contact the okbagee support team at any time via live chat or at support@okbagee.

8.4 Entire Agreement

These Terms & Conditions, together with the Privacy Policy, Responsible Gaming Policy, and any specific bonus offer terms published on the platform, constitute the entire agreement between you and okbagee with respect to the subject matter hereof. They supersede all prior understandings, representations, warranties, and agreements — whether oral or written — between you and okbagee relating to your use of the Services. No variation of these Terms shall be valid unless made in writing and published on the okbagee platform by an authorised representative of the platform operator.